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Driving safety forward: Are your delivery drivers at risk?
Delivery drivers face a unique combination of road risks, physical demands, and time pressures that make driver safety a critical focus for builders' merchants. Here, we look at the key risk areas and how to address them.
Vehicle loading and unloading
Loading and unloading is one of the most hazardous activities for delivery drivers. Heavy, awkward, or unstable loads can cause musculoskeletal injuries, falls, and crush injuries.
Employers should ensure:
- Risk assessments are in place for all loading and unloading activities
- Drivers are trained in safe loading techniques
- Appropriate mechanical aids (such as tail lifts and pallet trucks) are provided and maintained
- Load securing equipment (straps, chocks, load bars) is available and used correctly
Driver fitness and fatigue
Driver fatigue is a leading cause of road accidents. For delivery drivers who may be covering significant distances or working irregular hours, fatigue management is essential.
Employers should:
- Ensure driving schedules comply with working time regulations and drivers' hours rules
- Provide guidance on managing fatigue, including the importance of breaks and rest
- Have a system in place to manage and report near misses or fatigue-related incidents
Vehicle maintenance
Regular vehicle maintenance is a legal requirement and a critical safety control. Poorly maintained vehicles are a significant cause of road accidents.
Employers should:
- Implement a regular vehicle inspection and maintenance schedule
- Ensure drivers carry out daily walkaround checks and that these are recorded
- Have a clear process for reporting and rectifying vehicle defects
Mobile phone use
Using a mobile phone while driving is illegal and significantly increases the risk of a serious accident. Employers have a responsibility to ensure their drivers are not using hand-held phones while driving.
Employers should:
- Have a clear mobile phone policy for drivers
- Provide hands-free equipment if drivers need to take calls while on the road
- Enforce the policy consistently and include it in driver training
Lone working and personal safety
Delivery drivers often work alone, which can create additional personal safety risks. Employers should consider:
- Providing a means of communication in the event of a breakdown or emergency
- Implementing a check-in system for drivers who are working alone
- Providing personal safety training and guidance
If you would like support reviewing your driver safety arrangements, our team of health and safety consultants can help. Get in touch today.
Last updated
June 13, 2025
Opus Safety
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