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Ongoing HR advice from one named consultant, not a call centre
Telephone and email access to a CIPD-qualified HR practitioner who knows your business - for small and mid-sized UK employers without a dedicated HR function.
What's included in this service
Quick, honest HR advice when you need it. You deal with the same consultant every call - they know your team, your policies, and the history of every issue - so you get a clear answer fast, not a ticket in a queue.
What's included in this service
Quick, honest HR advice when you need it. You deal with the same consultant every call - they know your team, your policies, and the history of every issue - so you get a clear answer fast, not a ticket in a queue.
A named consultant, same every call
Your advice comes from a CIPD-qualified HR practitioner with years of experience across sectors. No rotating advisors, no starting from scratch, no repeating your situation. They already know your business, so the advice lands faster and fits your context.
Quick, honest answers - not a 24-hour ticket queue
Call or email when an issue lands. You get practical, commercial advice grounded in current employment law - not a generic policy quote. If the matter is urgent, we prioritise it. You are not waiting overnight for a callback from whoever picks up next.
When it's more than a phone call
Some issues need a full process - a disciplinary, a grievance, a handbook rewrite, a redundancy consultation. Your consultant moves with you into Employee Relations or Contracts and Handbooks, with the same person leading it through. Virtual support is free. On-site is charged at our standard day rate.
Blended programmes
Combine on-site and e-learning for maximum impact - theory online, practical on site. Recommended for high-risk environments.
Blended programmes
Combine on-site and e-learning for maximum impact - theory online, practical on site. Recommended for high-risk environments.
Blended programmes
Combine on-site and e-learning for maximum impact - theory online, practical on site. Recommended for high-risk environments.
Two ways to work with Opus
Book a one-off service for a specific need, or take on a partnership for ongoing support. Either way, the work gets done by the same team.
Book a service
For a specific need - a single project, document set, or advisory deliverable with a clear outcome.
Opus Safety Partnership
Ongoing support and consider-it-done compliance. For businesses that want HR off their plate, not on their to-do list.
Not sure which fits? Speak to a consultant - no commitment required.
Kellaway
Sector-specific compliance
Builders Merchants
Yard operations, loading safety, and customer-facing risk management. We understand the unique challenges of trade retail environments.
Warehousing & Logistics
MHE-intensive operations, racking safety, and loading bay risks. You need someone who can induct peak-season temps fast and ensure your night shift isn't a compliance blind spot.
Manufacturing & Engineering
24/7 production, machinery guarding, hot work, and COSHH exposure. You need someone who understands the tension between output targets and keeping people safe - and how to manage both.
Garden Centres
Seasonal displays changing weekly. Family footfall alongside forklift operations. Food hygiene in the café. Whether you're one site or ten - your risks are real and your compliance matters. You need someone who sees the full picture, not just the obvious risks.
Metal Stockholders
Heavy lifting, cutting operations, and materials handling across indoor and outdoor yards. Crane safety, manual handling risks, and COSHH exposure from oils and coatings. Your consultant knows this environment - not just the regulations that apply to it.
Childcare & Nurseries
Safeguarding requirements, fire safety in buildings designed for small children, food hygiene, outdoor play areas, and regulatory inspections from Ofsted as well as HSE. Your risk profile is unique - your consultant should be too.
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Ready to roll out HR E-Learning?
Managers trained before they're in the room, policy awareness on record, evidence of proper management investment.
Frequently asked questions
How can we reduce the risk of employee claims or legal disputes?
What should we do if an employee refuses to follow instructions?
How can we ensure compliance with employment laws?
How should we handle an employee grievance?
What steps should we follow for disciplinary action?
Is virtual HR support as effective as having someone on-site?
How does HR support connect with your other Opus services?
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