EMPLOYEE RELATIONS

Employee Relations Service from first concern to final resolution

For employers handling grievances, disciplinaries, capability cases or workplace conflict that's moved beyond an informal conversation.

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What We Deliver

What's included in this service

Employee Relations Service covering grievances, disciplinaries, capability procedures, investigations and appeals. Structured process aligned to the ACAS (Advisory, Conciliation and Arbitration Service) Code of Practice, with every document drafted, every meeting guided, and every outcome documented.

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Investigate the issue properly

We assess the situation, confirm which process applies - grievance, disciplinary, capability, investigation - and run a structured investigation covering witness interviews, evidence gathering and investigation reports that stand up to scrutiny.

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One clear, prioritised resolution plan

A documented process aligned to the ACAS Code - invitation letters, hearing preparation, outcome letters and appeal acknowledgements all drafted for you. Every meeting structured, every decision proportionate, every step on the record.

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Prevent the same issue recurring

Policy and handbook review after the case, manager guidance on spotting early warning signs, and tribunal-ready records kept against each decision. Where patterns emerge, we flag the training or policy gap driving them.

HOW WE DELIVER

From first call to delivered

Three steps. Clear ownership. No surprises.

01
DISCOVERY

Tell us what you need

We listen first. Your people, the case in front of you and what's already in place. Then we recommend the right service, not the biggest one.

02
DELIVERY

An expert does the work

An HR consultant with hands-on experience of cases like yours does the work. Practical, not theoretical. Everything done properly the first time.

03
OUTCOME

Clear deliverable you can act on

A plan or set of documents with prioritised actions, not a tick-box document. Plus 30 days of email support so you can move on it with confidence.

Choose how to start

Two ways to work with Opus

Book a one-off service for a specific need, or take on a partnership for ongoing support. Either way, the work gets done by the same team.

One-off service

Book a service

For a specific need - a single project, document set, or advisory deliverable with a clear outcome.

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Delivered by an experienced HR consultant
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Bespoke to your people and policies, not templates
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Clear report with prioritised actions
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30 days of email support after delivery
Request a quote
Ongoing partnership

HR Services Partnership

Ongoing HR support at a fixed monthly fee. For businesses that want HR off their plate, not on their to-do list.

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Named HR consultant who knows your people
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Fixed monthly fee, from £75 a month
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Can be part of an Opus Safety Partnership
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Employment law updates and policy refreshes
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Unlimited phone and email support
Ask about ongoing support

Not sure which fits? Speak to a consultant - no commitment required.

Industries

HR support across your sector

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Builders Merchants
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Builders Merchants

Saturday trading and yard staff. Employee relations advice that fits the way a merchant yard works.

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Warehousing & Logistics
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Warehousing & Logistics

Peak-season hiring, agency workers and drivers you rarely see in person. Contracts that cover peak-season starters, and disciplinaries that account for staff on the road.

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Manufacturing & Engineering
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Manufacturing & Engineering

Shift patterns, agency staff and production schedules. Absence management that fits the rota, and disciplinary processes that work across shifts.

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Garden Centres
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Garden Centres

Seasonal staffing, weekend rotas and a workforce that runs from experienced horticulturists to Saturday staff. Contracts that flex with the seasons.

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Metal Stockholders
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Metal Stockholders

Yard crews, HGV drivers and fabricators across indoor and outdoor sites. Contracts that cover overtime and call-out patterns, and capability cases where fitness for the job matters.

Large warehouse storing stacks of steel tubes, metal safety barriers, and various metal components organized in sections.
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Childcare & Nurseries
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Childcare & Nurseries

Rotas built around staff ratios, and a team of qualified practitioners and apprentices. Absence cover and conduct cases handled with the ratios in mind.

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1000+ UK businesses
Dedicated HR expert

Need employee relations support?

Every case on record, every decision defensible, your position protected if a claim lands.

Frequently asked questions

Can an employee bring someone to a disciplinary or grievance hearing?

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Can we suspend an employee during a disciplinary investigation?

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How long does a written warning last?

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What if an employee raises a grievance during a disciplinary?

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Does an employee have the right to appeal a disciplinary outcome?

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Still have questions?