%201.svg)
%201.svg)
Employee Relations Service from first concern to final resolution
For employers handling grievances, disciplinaries, capability cases or workplace conflict that's moved beyond an informal conversation.
What's included in this service
Employee Relations Service covering grievances, disciplinaries, capability procedures, investigations and appeals. Structured process aligned to the ACAS (Advisory, Conciliation and Arbitration Service) Code of Practice, with every document drafted, every meeting guided, and every outcome documented.
What's included in this service
Employee Relations Service covering grievances, disciplinaries, capability procedures, investigations and appeals. Structured process aligned to the ACAS (Advisory, Conciliation and Arbitration Service) Code of Practice, with every document drafted, every meeting guided, and every outcome documented.
Investigate the issue properly
We assess the situation, confirm which process applies - grievance, disciplinary, capability, investigation - and run a structured investigation covering witness interviews, evidence gathering and investigation reports that stand up to scrutiny.
One clear, prioritised resolution plan
A documented process aligned to the ACAS Code - invitation letters, hearing preparation, outcome letters and appeal acknowledgements all drafted for you. Every meeting structured, every decision proportionate, every step on the record.
Prevent the same issue recurring
Policy and handbook review after the case, manager guidance on spotting early warning signs, and tribunal-ready records kept against each decision. Where patterns emerge, we flag the training or policy gap driving them.
Blended programmes
Combine on-site and e-learning for maximum impact - theory online, practical on site. Recommended for high-risk environments.
Blended programmes
Combine on-site and e-learning for maximum impact - theory online, practical on site. Recommended for high-risk environments.
Blended programmes
Combine on-site and e-learning for maximum impact - theory online, practical on site. Recommended for high-risk environments.
Two ways to work with Opus
Book a one-off service for a specific need, or take on a partnership for ongoing support. Either way, the work gets done by the same team.
Book a service
For a specific need - a single project, document set, or advisory deliverable with a clear outcome.
Opus Safety Partnership
Ongoing support and consider-it-done compliance. For businesses that want HR off their plate, not on their to-do list.
Not sure which fits? Speak to a consultant - no commitment required.
Kellaway
Sector-specific compliance
Builders Merchants
Yard operations, loading safety, and customer-facing risk management. We understand the unique challenges of trade retail environments.
Warehousing & Logistics
MHE-intensive operations, racking safety, and loading bay risks. You need someone who can induct peak-season temps fast and ensure your night shift isn't a compliance blind spot.
Manufacturing & Engineering
24/7 production, machinery guarding, hot work, and COSHH exposure. You need someone who understands the tension between output targets and keeping people safe - and how to manage both.
Garden Centres
Seasonal displays changing weekly. Family footfall alongside forklift operations. Food hygiene in the café. Whether you're one site or ten - your risks are real and your compliance matters. You need someone who sees the full picture, not just the obvious risks.
Metal Stockholders
Heavy lifting, cutting operations, and materials handling across indoor and outdoor yards. Crane safety, manual handling risks, and COSHH exposure from oils and coatings. Your consultant knows this environment - not just the regulations that apply to it.
Childcare & Nurseries
Safeguarding requirements, fire safety in buildings designed for small children, food hygiene, outdoor play areas, and regulatory inspections from Ofsted as well as HSE. Your risk profile is unique - your consultant should be too.
.jpg)
Need employee relations support?
Every case on record, every decision defensible, your position protected if a claim lands.
Frequently asked questions
How can we reduce the risk of employee claims or legal disputes?
What should we do if an employee refuses to follow instructions?
How can we ensure compliance with employment laws?
How should we handle an employee grievance?
What steps should we follow for disciplinary action?
Is virtual HR support as effective as having someone on-site?
How does HR support connect with your other Opus services?
%201.svg)
